Again, working with employees ahead of time is important, and education is really important as well as good listening and de-escalation techniques. Tell the person they are violating the State order by being inside your business without a mask. If need be, use your discretion and call the Green Bay Police using the non-emergency 920-448-3200 number.
Interactions with customers who refuse to wear masks are similar to those interactions with customers who don’t wear a shirt or shoes, or who are intoxicated, disruptive, and the like.