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1. When can I start riding the Paratransit van?

You can start riding as soon as you receive your approved Paratransit Identification Card.

2. What if I run late at the doctor?

You must notify the dispatcher that you will not make your pick-up time and call when you are ready (our Division number is 920-448-3450). The Paratransit Provider will send a ride as soon as possible. The missed ride will not result in a no-show being recorded. However, a late call will be recorded.

3. Does the cancellation left on the answering machine count as the time the ride was cancelled?

Yes. The recorder time stamps each message and that time will be listed as the cancellation time.

4. Do I have to call every weekday for a trip if the time and days that I travel are the same week-to-week?

No; the subscription service is available when travel is at the same time and day each week. However, when necessary, a passenger must remember to cancel a subscription ride to avoid a no-show being recorded. See “Section II ADA Paratransit Eligibility Process” about this.

5. Will I be taken directly to and from my destination?

Not necessarily - the Green Bay Metro Paratransit service is public transportation and sometimes share rides.

6. What is "origin to destination"?

Origin to destination means the driver will pick you up at your origin and drop you off at your destination.