I’m a business owner or a manager, what do I do if I have a customer without a mask on?

It’s always important to practice good customer service.  Work with your employees ahead of time to train them on listening carefully to customers’ concerns, and on de-escalation and conflict resolution.  Approach the customer and ask them to put on a mask (a face covering will do, see above) while inside your business.  Tell the customer it’s the city ordinance in Green Bay.  If you have the ability to provide masks, then offer a mask.  This mask can be free or for purchase.

It’s helpful to put up signs telling customers that wearing a mask is now the ordinance in the City of Green Bay.  Updating your web presence would also be helpful.

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1. I’m a business owner or a manager, what do I do if I have a customer without a mask on?
2. What if a customer says, “I have a medical condition, and I can’t wear a mask.”
3. What if the customer refuses to put on a mask or refuses to leave?
4. What happens to the customer after the police arrive?
5. I have an office, where I don’t receive any customers, do my employees have to wear a mask while they’re working?
6. Do I need to supply my employees with masks?
7. I’m a business owner and I don’t want to comply with the mask mandate. What’s going to happen to me?
8. What are some best practices to help my business during this time?