Green Bay Metro bases its decisions about ADA paratransit eligibility on the information you provide and the language of the Americans with Disabilities Act. The ADA restricts paratransit eligibility to people who cannot use fixed-route transit service because impairment prevents them from getting to and from the bus stop or riding the bus.

Following the ADA’s guidelines, Metro bases its eligibility decision on individual capacity and abilities, and does not assume that all people with a specific diagnosis are the same.

File an Appeal

Green Bay Metro requires all appeals be made within 60 days of being notified of a service decision. Please provide the following information:

• Contact information: your name, postal address, and telephone
• Why you believe our decision was not justified
• What you want to happen as a remedy
• Why you are unable to use the fixed-route bus system. Include letters from professionals (case managers, social workers, doctors, etc.) that document why your impairment limits your independent traveling abilities

Green Bay Metro requires all appeals be made within 60 days of being notified of a service decision. For a request to be heard, contact:

Transit Director
Green Bay Metro
901 University Avenue
Green Bay, WI 54302