Customer Service

One of the most efficient ways to contact the City to receive services or information is to utilize the City’s website. The City provides a request for service online portal where residents can request City services for bulk waste pick up, garbage or recycling missed collections, tree removals, overnight parking, and more. The City processed over 6,000 internal and public service requests in 2022.

A significant update to the City’s website was enhancing the City Clerk webpage to provide residents with easier access to voter information, information running for office, campaign finance reports, and poll worker information.

View other City’s department webpages on the city website.

The City scored a 90 on the Human Rights Campaign’ Municipal Equality Index Score that assesses municipalities on laws and policies for the LGBTQ+ community. The City has created the Equal Rights Commission to address discrimination and inequality in the community as well as created a Diversity and Inclusion Pride Team in the police department to engage all residents to ensure everyone feels welcome, safe, and inclusive in our community.

The City’s police department engages in a cooperative effort with local partners in public safety, local government, and the community to end gun violence, violent crime, and all social disorder through crime prevention community policing, and accountability strategies. You can learn more about the Police Department’s effort’s by checking out the following pages Community Engagement and Neighborhood Associations Watches.

The Green Bay Metro Fire Department continues to offer learning opportunities for all residents through our explorers and intern programs with the technical colleges. The explorer program allows young adults ages 14-20 the opportunity to see what it is like to be a firefighter over the course of a school year, while the intern program allows college students to gain real world experience as part of their degree program. (Link somewhere…)

The Green Bay Metro Transit launched its microtransit services—GBM On Demand—in 2020. The GBM On Demand provides ADA accessible rides within minutes of being requested, and just steps from your destination. Requests can be made via app or telephone. This additional mode of transportation complements the existing services providing safe, efficient and frequent transportation options.

Starting in 2023, Green Bay Metro Transit is expanding the GBM On Demand services an additional two hours a day to provide better access to public transit.