Community Service Officer (CSO)

Community Service Officers work within the Police Department by responding to routine, lower-priority calls for service, such as criminal damage to property, thefts, abandoned vehicles and parking complaints. They also assist police officers as needed with traffic control. Community Service Officers work collaboratively with other City Departments to direct residents to proper resources, education on various issues/ordinances and provide community outreach.

Community Service Officers have a unique opportunity to learn about the Police Department and its operations. The Department looks to its pool of Community Service Officers to hire as Police Officers after they complete school

CSO group photo

General Description

Community Service Officers provide various public services to City residents in cooperation with the Park Department, Department of Community and Economic Development (Neighborhood and Inspection Divisions) and Police Department.

Successful candidates will possess conflict resolution skills, the ability to work independently, and the ability to multi-task.

Work Schedule: Minimum of 15 hours/week; maximum of 30 hours/week. Varied shifts between the hours of 7 am and 11 pm.

This is a year-round internship.

Examples of Duties

Works cooperatively with the Parks Department, Planning Department and Police Department to provide neighborhood based public services such as directing residents to proper resources, educating individuals/groups on various issues/ordinances, and providing other community outreach support to the residents as required.

Routinely walks through near downtown neighborhoods and City parks to identify and address potential problems. Reports issues or incidents to the appropriate City personnel, assists with animal welfare and pet licensing issues. Assists with resolving other related problems.

Responds to routine, lower-priority police calls for service, such as criminal damage to property, thefts, abandoned vehicles, parking complaints, and lost and found. Assists Police Officers as needed on traffic crashes, with traffic direction, and with any other type of call as deemed necessary. Documents and completes required case reports on dispatched calls.

Collaborates with neighborhood resources including associations and resource centers, as well as appropriate City departments to achieve connection between the City of Green Bay and the community.

Researches information; analyzes data and compiles and prepares various reports and other related documents.

Minimum Qualifications Required

High school diploma or equivalent.

Valid driver’s license and a good driving record

Ability to speak a foreign language such as Hmong or Spanish desired

Currently enrolled in college or technical college with a minimum of (9) credits and pursuing a degree in Social Work, Public Administration, Urban Studies, Criminal Justice, Police Science, or related field.

Must have acceptable personal and professional history as determined by successfully completing a background investigation.

A combination of equivalent experience and/or education may be considered.

Knowledge, Skills & Abilities

Good knowledge of computers including word processing software skills.

Good skill in problem solving, multi-tasking and group dynamics. Considerable skill in effectively dealing with people of diverse incomes, age and cultural levels, and ability to handle conflict situations.

Ability to organize and prioritize work with little supervision. Ability to work in a variety of weather conditions. Ability to learn and apply applicable City ordinances and regulations. Ability to communicate effectively both orally and in writing. Ability to establish and maintain effective working relationships with staff and the public, a team player. Ability to work the required hours of the position.