The mission of the Information Technology Services (ITS) Division is to provide cost-effective information processing, office automation, local and wide area networking, internet access and telephonic services to all city departments through the use of electronic data systems.
The division provides purchasing, planning, testing and implementation support for over 500 personal computers and laptops, office automation software, video systems, email, desk telephones, cellular phones, custom applications, department specific software, and centralized servers. The division supports municipal government functions at City Hall, Police, Fire, Water, Metro, Public Works, and Park & Recreation facilities throughout the City. IT provides networking service and support for all city locations as well as connections to the Internet and Brown County.
The division consists of an IT Administrator/GIS Coordinator, three full-time Programmer/Analysts, one contracted Network Engineer, two Network Technicians and one Graphics/Web Designer. The Programmer/Analysts work to determine the programmatic automation needs for each department and provide custom reports and applications. The Network Engineer plans, tests, and implements new technology to the local and wide area network. The Network Technicians administers the file, email, video, phone and voicemail servers as well as the switches and routers of the local and wide area network and installs, trouble shoots, and fixes personal computers, printers, and telephones for all departments. The Graphics/Web Designer is responsible for designing artistically complex digital and hard-copy publications and design of the city intranet and internet websites. The Administrator/GIS Coordinator researches projects, purchases, budgets, supervises the division and coordinates the city-wide implementation of enterprise Geographic Information systems (GIS) technology.