Performance Standard

Operational Performance of Existing Bus Routes

Each existing bus route should be evaluated individually to determine if the service provided is attracting a desired amount of ridership and revenue.
Criteria are generally based on national and state standards. In some instances, performance of an individual route is judged in relationship to the
performance of the entire system. This takes into account cost differences, inflation, and conditions specific to the local service area. Otherwise, standards
could quickly become outdated. The criteria used to evaluate the operational performance of the Green Bay Metro are as follows:

  1. A. Revenue
  2. B. Passengers
  3. C. Operation
  4. D. Loading
  5. E. Transferring
  6. F. Schedule

A. Revenue Per Hour

The revenue per hour of a route should be no less than 80% of the system median. These data are regularly recorded by the Brown County Planning
Commission and Green Bay Metro and are used to determine the financial success of a route.

Criteria mandating that individual routes fall within
a specific range of the system median is considered a reasonable measuring device because certain routes may be less financially efficient than others. An 80% range is sufficiently close to the system median while accounting for individual route characteristics.

Operational Performance of New Bus Routes

Evaluation of new bus routes differs from the evaluation of existing routes. New routes are to be examined in six month stages to give the people in the service area a chance to become familiar with the route and time for the route to show improvement over its initial performance. Evaluations of new routes should include the following considerations:

The criteria of revenue per hour, passengers per hour, and operating ratio use minimum measurements, based on a specific formula or system median. After six months of service, a new route must reach 30% of the median ridership and revenue of existing routes. If a route meets these criteria and is continued, a second evaluation occurs after an additional six months when it must reach 60% of the system median. In the second year of service, a new route must conform to all criteria established for existing routes. The criteria for loading standards, transferring, and schedule adherence should be met by all new routes after the first week of service.

Performance Evaluation Period

An examination of existing bus routes is to be made annually with new routes evaluated after the first six month and twelve month periods. Any route inconsistent with the revenue and service criteria established for the system should be further examined to determine the reasons for not achieving desired performance. Serious consideration must be given to abandoning or making substantial changes to routes which are chronically unproductive.

On an annual basis the bus route evaluation will be documented and presented to the Green Bay Transit Commission by the Brown County Planning Commission staff in cooperation with the transit management. Recommendations for bus route changes will be included in the evaluation report.