Complaint Procedure (Part C)

Overview

These procedures cover all complaints filed under Title VI relating to any program or activity administered by Green Bay Metro, its sub-recipients, consultants, and contractors.

These procedures do not deny the right of the complainant to file formal complaints with other state or federal agencies or to seek private counsel. 

Any person who believes they have been mistreated by an unlawful discriminatory practice under Title VI has a right to file a formal complaint with Green Bay Metro. Any such complaint must be filed in writing or in person with Green Bay Metro, 901 University Avenue, Green Bay, WI, 54302, within one hundred eighty (180) days following the date of the alleged discrimination occurrence.

Any individual, group, or entity that believes they have been subjected to discrimination prohibited by nondiscrimination requirements may file a complaint.  A formal complaint must be filed within 180 days of the alleged occurrence.

Green Bay Metro has had no investigations or lawsuits pertaining to Title VI.

Submitting Complaints

Written and verbal complaints will be accepted by Green Bay Metro.

Written Complaints

The preferred method is to file your complaint in writing using the Title VI Complaint Form (Appendix B), and sending it to:

Patricia Kiewiz
Title VI Coordinator
Green Bay Metro
901 University Avenue
Green Bay, WI 54302
(920) 448-3450

The complainant is advised to file a signed, written complaint up to thirty (30) days from the date of the alleged discrimination. The complaint should include the following information:

  • Complainant name, mailing address, phone number and information on how to best contact you (i.e., telephone number, e-mail address, etc.)
  • How, when, where, and why you believe you were discriminated against. Include the location, names and contact information of any witnesses
  • Other information that you deem significant

Verbal Complaints 

Verbal complaints will be accepted and transcribed by the Title VI Coordinator. To make a verbal complaint, call (920) 448-3450 and ask for the Title VI Coordinator.

Procedure 

Upon receiving the complaint, Green Bay Metro will determine its jurisdiction, acceptability, need for additional information, and investigative merit of the complaint.  In some situations, Green Bay Metro may request that the City of Green Bay Human Resources Department or an independent outside agency conduct the investigation.

Once Green Bay Metro decides its course of action, the complainant will be notified in writing of such determination within five calendar days. 

In cases where Green Bay Metro assumes investigation of the complaint, Green Bay Metro will provide the respondent with the opportunity to respond to the allegations in writing.  The respondent will have ten days upon receipt, to furnish Green Bay Metro with his/her response to the allegations.

Within 60 days of receipt of the complaint, the Title VI Coordinator will prepare a written investigative report.  The report shall include a narrative description of the incident, identification of persons interviewed, findings, and recommendations for disposition.

The recommendations shall be reviewed by the city of Green Bay attorney.  The City Attorney may discuss the report and recommendations with the Title VI Coordinator.  The report will be modified as needed and made final for its release to the parties.

Once the investigative report becomes final, briefings will be scheduled within 15 days.  Both the complainant and the respondent shall receive a copy of the investigative report during the briefings and will be notified of their respective appeal rights.

Appeal

If the complainant or respondent is not satisfied with the results of the investigation of the alleged discriminatory practice(s) he or she shall be advised of their rights to appeal Green Bay Metro’s decision to the Federal Transit Administration Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor-TCR, 1200 New Jersey Ave. SE, Washington DC 20590. 

Documentation of Complaints

A record of complaints will be maintained by Green Bay Metro and contain the following information for each complaint filed:

  • The name and contact information of the person filing the complaint
  • The date of the complaint
  • The basis of the complaint
  • The disposition of the complaint

Filing Federal Complaints:

  • Complaints can be filed externally with the U.S. Department of Transportation and/or the FTA at:

Federal Transit Administration Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor-TCR
1200 New Jersey Ave. SE
Washington DC 20590